General Questions

1. What is Jetshop.in?
   Jetshop.in is your one-stop online store for trendy, comfortable, and high-quality T-shirts. We offer a wide range of designs, sizes, and styles to suit every taste.
2. How do I browse the collection?
   Simply visit our homepage, choose a category (e.g., Men, Women, Kids, Unisex), and filter by size, color, or design to find your perfect T-shirt.
3. Do you offer custom T-shirt designs?
   Yes, we do! You can upload your design or provide details, and we’ll create a custom T-shirt for you.

Ordering & Payment

4. How do I place an order?
   • Select your preferred T-shirt.
   • Choose the size, color, and quantity.
   • Click “Add to Cart” and proceed to checkout.
5. What payment methods are accepted?
   We accept the following:
   • Credit/Debit cards
   • UPI and Net Banking
   • Wallets like Paytm and Google Pay
   • Cash on Delivery (available for select locations).
6. Can I change or cancel my order?
   Changes or cancellations can be made within 24 hours of placing the order. Please contact our support team for assistance.

Shipping & Delivery

7. What are the shipping charges?
   Shipping is free for orders above ₹999. For orders below this amount, a nominal shipping fee applies based on your location.
8. How long will it take for my order to arrive?
   Orders are typically delivered within 5-7 business days. Delivery times may vary depending on your location.
9. Can I track my order?
   Yes! Once your order is shipped, you’ll receive a tracking link via email or SMS.

Returns & Refunds

10. What is your return policy?
    We offer a 7-day return policy for defective, damaged, or incorrect items. T-shirts must be unused and in their original packaging.
11. How do I initiate a return or exchange?
    Contact our customer support team with your order details and reason for return. We’ll guide you through the process.
12. When will I receive my refund?
    Refunds are processed within 7-10 business days after the returned product is received and inspected.

Sizing & Product Details

13. How do I choose the right size?
    Use our Size Guide available on every product page to select the perfect fit for you.
14. What materials are your T-shirts made from?
    Our T-shirts are made from premium-quality cotton and cotton blends, ensuring comfort and durability.
15. Are your T-shirts eco-friendly?
    Yes, many of our products are made from sustainably sourced materials. Look for the Eco-Friendly tag while browsing.

Customer Support

16. How can I contact customer support?
    You can reach us via:
    • Email: dtlseng@gmail.com
    • Phone: +91-8904567449
    • Live Chat: Available on our website.
17. What are your support hours?
    Our customer support team is available from 9 AM to 8 PM, Monday to Saturday.

Offers & Discounts

18. Do you offer any discounts?
    Yes, subscribe to our newsletter to receive exclusive discounts and offers. First-time buyers get a 10% discount!
19. Can I use multiple discount codes in one order?
    No, only one discount code can be applied per order.